Privacy Policy
Last Updated: March 2026
Scribient, Inc. ("Scribient," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical documentation platform and related services.
1. Information We Collect
Information You Provide
**Account Information**: Name, email address, phone number, practice name, and billing information
**Clinical Data**: Audio recordings of patient visits, transcripts, SOAP notes, and related clinical documentation
**Patient Information**: Patient names, dates of birth, and health information as processed through our platform
Information Collected Automatically
**Usage Data**: Features used, time spent, and interaction patterns
**Device Information**: Device type, operating system, browser type, and IP address
**Log Data**: Access times, pages viewed, and referring URLs
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Generate transcriptions and SOAP notes
Process payments and manage subscriptions
Send service-related communications
Provide customer support
Ensure security and prevent fraud
Comply with legal obligations
3. Data Protection
Technical Safeguards
AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
SOC 2 Type II certified infrastructure
Regular security audits and penetration testing
Administrative Safeguards
Role-based access controls
Employee background checks
Mandatory security training
Incident response procedures
4. Data Sharing
We do not sell your personal information. We may share information:
With service providers who assist in our operations
To comply with legal requirements
To protect our rights and safety
With your consent
5. HIPAA Compliance
As a healthcare technology provider, we maintain HIPAA compliance through:
Business Associate Agreements (BAAs) with customers
Administrative, physical, and technical safeguards
Regular risk assessments
Breach notification procedures
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Clinical data is retained according to applicable healthcare regulations and your organization's retention policies.
7. Your Rights
You have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Export your data
Opt out of marketing communications
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform.
10. Contact Us
For privacy-related questions or concerns:
**Email**: privacy@scribient.ai
**Address**: Scribient, Inc., San Francisco, CA
**Phone**: 1-800-SCRIBIENT